Job Title: CRC Modern Apprentice
Type: Modern Apprenticeship
Contract: Permanent, full time
To provide high quality customer service at the Centre for Research Collections, and work towards a Level 3 Modern Apprenticeship in Customer Services (SCQF level 6). The Modern Apprenticeship in Customer Service allows you to gain a broad range of transferable skills including communication, organisation, interpersonal, customer service, using your initiative, teamwork and problem solving.
The Centre for Research Collections (CRC) is the main space for anyone using the University of Edinburgh’s historic and heritage collections, including rare books, archives and museum collections. The centre is part of Information Services, the part of the university that provide library and IT services.
What will I learn?
Learn how to provide front line support for users accessing the University’s cultural and heritage collections at the Centre for Research Collections and associated sites (Scottish Studies Archives, New College Library, University Collections Facility). (40%)
Gain skills to provide invigilation and user support to the students and staff of the University as well as external researchers and visitors, whilst ensuring the safety and security of valuable and unique collection items. (20%)
Learn how to provide a first point of contact for enquiries relating to the University’s heritage collections, giving answers at point of need and to remote users. (20%)
Work with the training provider to achieve the Modern Apprenticeship qualification. (15%)
Assist staff to carry out background tasks as are required to support the service. (5%)
What qualification or qualities are required?
Minimum National 5 in English and Maths
Customer service experience (through volunteering or employment)
Enthusiastic and willing to learn about the heritage and tourism sector
Punctual and reliable
Self-motivated and committed to forging a career in this area
Accurate and methodical, with the ability to be flexible to deal with problems as they arise
Good communication and interpersonal skills, with a friendly personality who is approachable and willing to help
Have an interest in working with library, museum or archive collections
Commitment to supporting Equality, Diversity & Inclusion in the workplace
Working understanding of IT packages (e.g. Microsoft Word, Excel, Outlook)