The Mental Welfare Commission for Scotland- Casework Administrator

Job Title:        Casework Administrator

Type:               Modern Apprenticeship

Contract:         Permanent

Salary:            £17,575

Hours:             37

Employer:       The Mental Welfare Commission for Scotland

91 Haymarket Terrace, Edinburgh

The Mental Welfare Commission is a public sector organisation which exists to protect and promote the rights of people with mental illness, dementia and learning disabilities.  We do this by monitoring the use of mental health and incapacity law, visiting people who are subject to the legislation, promoting good practice, and challenging service providers and policy makers.

The post holder will undertake a range of administrative activities which contribute to the fulfillment of the Commission’s duty to monitor the operation of the Mental Health (Care and Treatment) (Scotland) Act 2003. This includes:
– the verification and evaluation of forms submitted under this Act;
– carrying out administrative activities in relation to associated legislation;
– coordinating a range of visits for practitioners; and
– acting as first point of contact for all Commission telephone callers.

Work Environment:

The role is office based, working as part of a wider admin team.  The role also works widely across the organisation supporting professional teams made up of doctors, nurses and social workers.  The post holder also liaises with external stakeholders both professionals and service users.

What might a day in this job look like?

Duties that will be carried out:

  • Processing forms and paperwork relating to use of mental health and incapacity legislation using the Commission’s records management database.  This requires the post holder to ensure that forms are complete and accurate, and in accordance with relevant legislation.  They will have to follow up missing or incorrect information, when necessary and question information provided with a view to preventing challengeable or unlawful detentions.
  • Processing requests for a second opinion by sourcing a doctor, arranging a visit and making sure that the relevant paperwork is completed, to ensure individuals are in receipt of appropriate care and treatment.
  • Managing correspondence by attaching to the relevant file and passing to the correct colleague to deal with
  • Organising visits for practitioner colleagues to visit services or individuals
  • Answering calls to our advice line on a rota basis – this involves taking the caller’s details and logging for a practitioner to respond to
  • Providing ad hoc administrative support as required on other work and projects within the organisation.

What will I Learn?

  • Soft Skills: Communication; Teamwork; Managing a varied workload, Database management, Handling sensitive information, Data protection
  • SVQ Level 3 in Business Administration
  • A comprehensive training and induction programme will cover the Commission’s business processes and bespoke software. 

What Qualifications / Qualities are required?

  • Good communication skills
  • Able to multi-task, prioritise tasks and work to tight deadlines
  • Good attention to detail
  • A team player with a can-do attitude and willingness to learn

How to Apply: 

Please email your CV to

Closing Date:

11thMarch 2019