Medical Receptionist – Ormiston Medical Practice

Job Title:        Medical Receptionist

Type:              Modern Apprenticeship

Contract:        Permanent – 37.5 hours/ week

Salary:            £17,000 per annum

Employer:      Ormiston Medical Practice

Tynemount Rd, Ormiston, Tranent EH35 5AB

Work Values:

Through our values in Ormiston Medical Practice we aim to create and ensure the highest levels of patient care:

  • TEAM
  • INTEGRITY
  • COMPASSION
  • PEOPLE CENTRED APPROACH
  • EXCELLENCE

What might a day in this job look like?

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.  To act as the central point of contact for patients. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information and assisting patients as required. The distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary responsibilities:

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Action GP tasks
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

What will I learn?

  • SVQ Level 2 in Business and Administration
  • Industry related training
  • Soft Skills (e.g. communication, teamwork, problem solving, etc)

What Qualifications / Qualities are required?

  • Educated to GCSE level or equivalent
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations

How to Apply: 

Please apply through apprenticeship.scot

Closing Date:

Tuesday 26th July