Medical Receptionist – Lammermuir Medical Practice

Job Title:         Medical Receptionist

Type:                Modern Apprenticeship

Contract:          Permanent

Salary:             £10,920 – £11,760 per annum

Hours:             35 hpw (Monday- Friday 9.30am – 5pm)

The successful applicant must be flexible and happy to work additional hours to cover staff holidays, absences and staff training.

Employer:        Lammermuir Medical Practice

Newton Port Surgery  EH41 3QP                   

Lammermuir Medical Practice is one of three busy NHS GP practices based in Newton Port Surgery.

Work Environment:

Working in a small and efficient Medical Reception/Admin Team.

To provide a professional reception/administrative service to patients, doctors, staff, health service professionals and others at all times.  To work unsupervised effectively in often complex and unpredictable situations.  Use own judgement, resourcefulness, common-sense and local knowledge to respond to patients’ enquiries, particularly in assessing degree of urgency.

What might a day in this job look like?

  • Deal with patient requests face to face and on the telephone. This may include booking or cancelling appointments or assisting with general enquiries
  • Give out test results to patients face to face or over the telephone as per GP/ Practice Nurse instructions.
  • Scan or import clinical documents into patient electronic record and workflow as appropriate.
  • File and extract patient records and any documents required in the general work of the practice.
  • Collate and input patient information onto computer systems.
  • Administer repeat prescription system.
  • Receive and record payment of non-NHS fees.
  • Routinely check work related emails.
  • Read code and update patient medical records as per GP/Practice Nurse instructions.
  • Take in and record, specimens from patients that have been handed in for onward transmission to laboratory.
  • Any other reception duties assigned to post holder.

What will I Learn?

Soft Skills (Communication; Teamwork; Problem Solving; prioritising and organisational skills)

SVQ Level 2 in Business Administration

Industry related training / qualification (none)

What Qualifications / Qualities are required?

A minimum number of 3 National 5s / or equivalent.

We are looking for someone who is positive, reliable, enthusiastic, mature and friendly.

How to Apply: 

Apply here

Closing Date: