Lammermuir Medical Practice- Medical Receptionist

Job Title:        Medical Receptionist

Type:               Modern Apprenticeship

Contract:         Permanent

Salary:            £8,928 – £9,672 per annum

Hours:             31 hours per week

Monday            10 – 5pm

Tuesday           10 – 5.30pm

Wednesday      10 – 5pm

Thursday          10 – 5.30pm

Friday               10 – 5pm

The successful applicant must be flexible and happy to work additional hours to cover staff holidays, absences and staff training.


  • Lammermuir Medical Practice, Newton Port Surgery, Haddington, East Lothian, EH41 3QP
  • Lammermuir Medical Practice is one of three busy NHS GP practices based in Newton Port Surgery.


Work Environment:

  • Working in a small and efficient Medical Reception/Admin Team.
  • To provide a professional reception/administrative service to patients, doctors, staff, health service professionals and others at all times.  To work unsupervised effectively in often complex and unpredictable situations. Use own judgement, resourcefulness, common-sense and local knowledge to respond to patients’ enquiries, particularly in assessing degree of urgency.

What might a day in this job look like?

  • Deal with patient requests face to face and on the telephone. This may include booking or cancelling appointments or assisting with general enquiries
  • Give out test results to patients face to face or over the telephone as per GP/ Practice Nurse instructions.
  • Scan or import clinical documents into patient electronic record and workflow as appropriate.
  • File and extract patient records and any documents required in the general work of the practice.
  • Collate and input patient information onto computer systems.
  • Administer repeat prescription system.
  • Receive and record payment of non-NHS fees.
  • Routinely check work related emails.
  • Read code and update patient medical records as per GP/Practice Nurse instructions.
  • Take in and record, specimens from patients that have been handed in for onward transmission to laboratory.
  • Any other reception duties assigned to post holder.

What will I Learn?

  • Soft Skills (Communication; Teamwork; Problem Solving; prioritising and organisational skills)
  • SVQ Level 2 / 3 in Business Administration
  • Industry related training/qualification (none)

What Qualifications / Qualities are required?

  • A minimum number of 3 National 5s / or equivalent.
  • We are looking for someone who is positive, reliable, enthusiastic, mature and friendly.

How to Apply: 

Closing Date:

  • Wednesday 13thFebruary