Customer Service Advisor – Business Stream (Vacancy Filled)

12-month Fixed Term Contract
This role offers a competitive salary and rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave and 6 bank holidays.
Hours – 37 hours per week, Monday to Friday. (Full time)

Salary – £16,085

Closing Date: 03/12/2021

About the role
Our apprenticeship programme at Business Stream is centred on work-based learning, where the training is directly linked to the job. In addition to developing the skills and knowledge required for the job our programme also develops interpersonal skills such as communication, problem solving and team working, which are all transferable in any future roles.

A real alternative to full-time college or University, by learning on the job, you get to put your skills to the test immediately and with Modern Apprenticeships being designed with employers and industries in mind, this ensures the best possible training.

Not only will you get nationally recognised qualification – you’ll also get trained by our experienced professionals in all aspects of customer service. You’ll get hands on experience dealing with customers directly developing all the essential skills you will need to start a bright career in this area.

What might a day in this job look like?
You will deliver exceptional customer service across a wide range of communication channels! When a customer calls contacts us with an enquiry, you will take time to understand their needs and then deliver the resolution in an accurate and consistent manner. You’ll be responsible for setting the customer’s expectation regarding the resolution and accurately logging the details on the system to ensure the correct next steps are taken.

We will give you the support and learning you need to navigate our systems and policies to fully understand our business so you feel confident in providing this great customer service. We’ll help you understand where you can offer our customers savings on the bill and the best way to save water!

It’s a busy role but we have support on hand and offer lots of ways in which you can develop your learning and understanding of the water industry.

About us
Think water’s boring? Think again. Life at Business Stream is fast paced, we are operating in a highly competitive new market, where no two days are the same. We are one of the leading providers of water retail services to businesses across the UK. It’s been an exciting few years for us, we acquired the non-household customer base of Southern Water in April 2017, and in 2019 we announced the acquisition of Yorkshire Water’s non-household customer base. We’ve also secured over £250 million of new business and firmly positioned Business Stream as one of the top three water retailers in the UK.

We’re passionate about our people and our customers and we want to make a positive difference to the environment and the communities we live and work in. And that’s why we launched our water efficiency pledge, committing to help our customers reduce the amount of water they use by 20%.

What will I learn?

What will I Learn?
As well as an understanding of the business water industry, you will also learn about the other areas in our business and how we all work together to ensure the business goals are met.

You will develop interpersonal skills such as communication, problem solving and team working, which are all transferable in any future roles.
SVQ Level 3 in Customer Service.

Water Industry related training, MS Office, Customer Service training.

What qualification or qualities are required?

What are the Qualifications / Qualities are needed?

• We are looking for someone who is positive, reliable, enthusiastic and enjoys helping others.

• National 5 in English & Maths – preferable, though not essential.