Job Title: Casework Administrator (Modern Apprentice)
Type: Modern Apprenticeship
Hours: 37 hour per week
Contract: The contract is to support the apprenticeship which will run for a period up to 18 months, which will be periodically reviewed. Once you have successfully completed your six months’ probation period and all of the requirements of your agreed apprenticeship you will be confirmed as a Casework Administrator (CWA) on an open ended contract.
After successful completion of the training period and on meeting the competencies/skill set of the training period, there is potential to move onto the CWA salary scale (£23,856 – £25,241 per annum).
Pre-apprenticeship checks: Post is subject to satisfactory references and a Police Act Basic Disclosure check.
Employer: The Mental Welfare Commission for Scotland, 91 Haymarket Terrace, Edinburgh
The Mental Welfare Commission is a public sector organisation which exists to protect and promote the rights of people with mental illness, dementia and learning disabilities. We do this by monitoring the use of mental health and incapacity law, visiting people who are subject to the legislation, promoting good practice, and challenging service providers and policy makers.
The role is currently being managed remotely (possibly as a hybrid model from September) working as part of a wider admin team. The role also works widely across the organisation supporting professional teams made up of doctors, nurses and social workers. The post holder also liaises with external stakeholders both professionals and service users.
What might a day in this job look like?
Duties that will be carried out:
- Processing forms and paperwork relating to use of mental health and incapacity legislation using the Commission’s records management database
- Managing correspondence by attaching to the relevant file and passing to the correct colleague to deal with
- Organising visits for practitioner colleagues to to visit services or individuals
- Answering calls to our advice line on a rota basis – this involves taking the caller’s details and logging for a practitioner to respond to
- Providing ad hoc administrative support as required on other work and projects within the organisation.
What will I Learn?
- Soft Skills: communication; teamwork; time Management, problem solving, managing a varied workload
- SVQ Level 3, in Business Administration
A comprehensive training and induction programme will cover the Commission’s business processes and bespoke software.
What Qualifications / Qualities are required?
- We require a minimum of 5 Nat 5 (one of which must be English).
- We also expect candidates to have a good level of IT literacy and be familiar with Microsoft office packages.
- We expect candidates to be self-motivated; have good communication skills with a willingness to learn.