Business Stream- New Connections Admin Support


Job Title:        New Connections Admin Support

Type:               Modern Apprenticeship

Contract:         Permanent

Salary:            £15,500

Hours:             Monday – Friday 9 – 5pm         

Closing Date:   Friday 14 September 2018                                  


Business Stream

Lochside View, Edinburgh

Our new apprenticeship programme at Business Stream is centred on work based learning, where the training is directly linked to the job. In addition to developing the skills and knowledge required for the job our programme also develops interpersonal skills such as communication, problem solving and team working, which are all transferable in any future roles.

A real alternative to full-time college or University, by learning on the job, you get to put your skills to the test immediately and with Modern Apprenticeships being designed with employers and industries in mind, this ensures the best possible training.

Not only will you get nationally recognised qualification – you’ll also get trained by our experienced professionals in all aspects of customer service. You’ll get hands on experience dealing with customers directly developing all the essential skills you will need to start a bright career in this area.

Work Environment:

Small, office based team.

A learning and development plan tailored specifically to you leading to a vocational qualification

Annual company bonus

37 days holiday per year (including public holidays)

Eligibility to join our contributory pension scheme

Opportunities to be involved in sports, social and fundraising activities via the employee engagement group

What might a day in this job look like?

You will be providing administrative support to a team of new connections case owners as they help our customers through their new water and sewer connection applications.

You will help assess and key applications onto our systems. You will also be involved in bringing new connections into charge and the reconciliation of invoices.

Communicate with Business Streams customers effectively by any of the following means: 

* In / out bound telephone call

* Written correspondence

* Email

* Provide customers with an excellent customer service by giving the customer accurate and consistent information, and where possible resolving their query at first of point of contact as per the appropriate Standard Operating Procedures.

* Where applicable identify where the customer requires additional information / service from another department of the business.

* Set the customers expectation and log the customer’s enquiry accurately to ensure the correct next steps are taken for the customer.

What will I Learn?

You will work as part of a team providing great customer service. As well as an understanding of the business water industry, you will also learn about the new connection process and the project management of large commercial building developments.

Working with developers and Scottish Water, managing end to end, new water and waste connection applications.

You will develop interpersonal skills such as communication, problem solving and team working, which are all transferable in any future roles.

SVQ Level 3 in Customer Service.

Water Industry related training, MS Office, Customer Service training.

What Qualifications / Qualities are required?

This role would particularly suit someone with an interest in engineering

National 5 in English & Maths.

We are looking for someone who is positive, reliable, enthusiastic and enjoys helping others.

How to Apply: 

Please send your CV to