Job title: Trainee Client Administrator
Type: Modern Apprenticeship
Salary: £18,000 per year
Hours: Full-time (35 hours)
Baillie Gifford is an investment management company founded in 1908. Since that time, we have grown into a leading global company and we invest in some of the world’s most exciting businesses. We work hard for our clients and employ over 1000 people, most of whom work in Edinburgh, but we also have offices in London, New York and Hong Kong. People are often surprised by the variety of roles available within Baillie Gifford, which can include investment managers, lawyers, finance experts, travel co-ordinators, client administrators and IT specialists. With a vast array of jobs, there may be a role for you that you hadn’t considered.
At Baillie Gifford, we’re incredibly committed to the wellbeing of our employees and we’re proud of our supportive working environment, with recent initiatives such as the Mental Health group and LGBT network. Our culture isn’t just limited to our work though – there’s an abundance of social events and groups to get involved in, from the annual dinner dance and office outing, to touch rugby and yoga classes. Not forgetting the free fruit, hot drinks and on-site restaurant to enjoy each day.
You will work within our Client Administration Department who strive to build strong relationships with our external and internal clients, allowing them to provide the best possible service. Working in a team dedicated to a particular group of clients, you will be the first point of contact for all administrative and operations queries. It’s a role where you will complete daily tasks, as well as work on projects that will improve the performance of your team and the department as a whole.
As a Trainee Client Administrator, you will take part in a variety of tasks – no two days will be the same. Your tasks will include helping with administration duties in the department, keeping our client’s information up to date, working closely with in-house operational colleagues, answering calls and emails to help our clients and working with colleagues to enhance the service we provide. At the end of the programme you will be the first point of contact for all administrative and operations queries on your group of clients.
What will I learn?
The apprenticeship programme will provide a combination of classroom based and on the job training to allow you to achieve a SVQ Providing Financial Services at SCQF Level 6.
Baillie Gifford is committed to helping its employees continually learn and develop so in addition to the apprenticeship qualification, you will have a formal induction programme and continued training throughout your time with us. This will be a combination of technical training to do your job to the best of your ability, some soft skills learning and the opportunity to learn about what our industry is all about.
What qualification or qualities are required?
We are looking for someone with a positive attitude, enthusiastic outlook and drive to succeed in their career.
You’ll be joining a team that’s focused on delivering the very best service for our clients, so communication skills are essential. Your ability to build strong relationships make you a born team player, while your high level of motivation means you also work well on your own. Time management is also one of your key skills and you know how to multi-task and have a focus on the accuracy of your work.