Receptionist – Age Scotland

Job Title:         Receptionist

Type:                Modern Apprenticeship

Contract:          Fixed term 12 months – 35 hours/ week

Salary:             £18,018 per annum

Employer:        Age Scotland

Edinburgh (Causewayside House)

Age Scotland welcomes applications of candidates that meet the eligibility criteria for EERI funding to support young adults into the workplace.

Job Purpose:

To act as the first point of contact within Head Office, meeting and greeting a variety of staff and visitors to Age Scotland both in person and over the telephone in a highly professional manner, providing excellent customer service at all times.

To maintain a safe and welcoming Reception area.

To support the Resources Support Team with general admin tasks.

What might a day in this job look like?

  • Welcoming visitors to the office professionally and courteously, ensuring that they meet with the appropriate member of staff and adhere to the Charity’s Health & Safety procedures.
  • Pre-register any visitors on Sign in App
  • Responsible for manning the busy switchboard, taking, and redirecting phone calls to the correct recipient, passing on messages as required.
  • Organise and maintain the reception area of the office.
  • Processing incoming and outgoing mail, following internal procedures.
  • Recording any incoming money received.
  • Monitor and handle email enquiries received via the website.
  • Monitor and handle emails received via the team email address.
  • Monitor and handle volunteering enquiries received via the Volunteering mailbox.
  • Daily management of the meeting room calendars, providing assistance in room set up, refreshments and sourcing any additional required materials.
  • Receiving and handling deliveries to the office.
  • Regular stock taking of stationary and other office consumables, ordering stock as required to ensure necessary materials are available at all times.
  • Process requests for Body Boosting Bingo packs in a timely manner, updating the database as appropriate.
  • Provide support with processing of publication orders, ensuring orders are fulfilled accurately and reach the recipients in a timely manner, and updating our database when orders are complete.
  • Manage the allocation of company parking spaces.
  • Manage the allocation of Zoom licences to staff
  • Prepare general waste and recycling to be collected weekly
  • Provide occasional administrative support to other areas of the organisation, including mailing support.
  • Maintain health and safety and security standards throughout the reception area.
  • Maintain an up-to-date organisation chart
  • Maintain and update internal databases as required.
  • Fire Warden duties.
  • Any other duties as advised by the Resources Support Team Leader.

What will I learn?

  • SVQ Level 2 in Business and Administration
  • Industry related training
  • Soft Skills (e.g. communication, teamwork, problem solving, etc)

What Qualifications / Qualities are required?

  • Experience in a customer facing role dealing with a wide range of people.
  • Excellent working knowledge of Microsoft Office (Word, Excel, Outlook) and the internet.
  • Ability to work well under pressure.
  • Good organisation and planning skills.
  • Ability to prioritise own workload.
  • Ability to interact sympathetically and efficiently with a wide range of people.
  • Ability to build good relationships with internal and external contacts.
  • A flexible and adaptable approach when dealing with ad hoc duties as set out by the Resources Support Team Leader.
  • Flexibility, integrity and an understanding of confidentiality.
  • Adaptable with the ability to react to urgent matters as they arise.
  • Commitment to equal opportunities.

How to Apply: 

Please apply through apprenticeship.scot

Closing Date:

13/08/2022